Welcome to Elvarra. We care about your privacy and are committed to protecting your personal data. This policy explains what we collect, why we collect it, and how you can exercise your rights.
1. Data We Collect
- Account & Contact: name, email, phone, addresses.
- Orders & Payments: order details and payment status (payments are processed by PCI-compliant providers; we do not store full card numbers).
- Usage Data: device info, pages viewed, referral codes, and cookies.
- Communications: support messages, email preferences.
2. How We Use Your Data
- To process orders, deliveries, returns, and refunds.
- To manage wallet, referral, and affiliate features.
- To prevent fraud and ensure platform security.
- To improve our catalog, UX, and customer support.
- With your consent, to send offers and updates (opt-out anytime).
3. Sharing & Processors
We share data with trusted vendors strictly to provide our services: payment gateways (e.g., Razorpay), shipping providers (e.g., Delhivery), email/SMS providers, analytics, and hosting. These processors are bound by data protection terms and only process data under our instructions.
4. Cookies & Tracking
We use essential, functional, and analytics cookies. Referral cookies help attribute rewards. You can control cookies in your browser; some features may not work without them.
5. Lawful Basis
We rely on contract (to fulfill orders), legitimate interests (to run and secure our platform), legal obligations (tax and accounting), and consent (marketing).
6. Retention
We retain data for as long as necessary to provide services and meet legal/accounting requirements, then delete or anonymize it.
7. Your Rights
Subject to local laws, you may request access, correction, deletion, portability, or restriction of your data, and object to processing. Email privacy@elvarra.com.
8. Security
We apply administrative, technical, and physical safeguards. No method is 100% secure; report concerns to security@elvarra.com.
9. International Transfers
If data is transferred internationally, we use appropriate safeguards (e.g., SCCs) and vetted sub-processors.
10. Children
Our services are not intended for children under the age required by local law to consent. If you believe a child has provided data, contact us for removal.
11. Changes to This Policy
We may update this policy. Material changes will be highlighted on this page.
12. Contact
Email: elvarra@elvarra.com • Support: support@elvarra.com